To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed.
Sophos home scan freezes license key#
The Premium license key is backed up and reinstated.
Sophos home scan freezes install#
Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Thank you.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program I waited approximately 4 minutes before cancelling the scan and then ran the Support Tool to generate the attached Log file. At this point, I rebooted normally re-installed Malwarebytes (to be able to generate the Log file) and ran a scan which again hung at scanning memory items. Again I used the Support Tool to clean the installation.
I then ran a scan again while in safe mode and had the same problem. I then rebooted into safe mode with networking again to re-install Malwarebytes. I then restarted the computer in safe mode with networking and ran the Support Tool clean function again. I downloaded the Support Tool and ran the clean function and then re-installed Malwarebytes and had the same problem. The scan got hung up while scanning memory items (I waited about 5 minutes) and so I cancelled the scan. I was not able to open a CMD window with administrator properties on one of my computers and so I thought I would run a Malwarebytes scan. Endpoint Detection & Response for Servers
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